Open Internet
T-Mobile ’s Open Internet Disclosures: Important information about T-Mobile 's Broadband Internet Access Services
This page provides information about
This information applies to postpaid and prepaid services, including our government and enterprise services (which may have other contractual terms), as well as Broadband Internet Access Services purchased through the Schools and Libraries (E-Rate) program.
For questions or concerns not addressed here, please contact our Customer Care department at www.
Learn about our network—and your experience on it.
For other important information about your service, including our Privacy Notice, please review the frequently asked questions.
Frequently asked questions
How can I see my plan’s Broadband Label?
What’s the network experience for customers who select a lower network priority plan or brand?
As discussed in the Network Management section, we offer a range of rate plan and brand choices with different network priorities. Where the network is lightly loaded, customers will notice little, if any, effect from selecting a plan with lower network priority. This will be the case in the vast majority of times and locations. At times and locations where the network is heavily loaded in relation to available capacity, however, those customers will likely see reductions in data speeds, especially if they are engaged in data-intensive activities. Depending on the extent of network congestion, these customers may notice more frequent impacts to real-time services like video conference calling, some video streaming, file downloads, and other high-bandwidth activities.
Does data traffic from T-Mobile products preloaded on a user's device or otherwise available from T-Mobile have precedence over data traffic from other applications?
No. We don’t prioritize traffic on the basis of who created the application subject to the same reasonable network management practices as other data on the network.
What security measures does T-Mobile use to protect its Broadband Internet Access Services?
We use a variety of physical, electronic, and procedural safeguards to protect our network from events that may negatively impact our customers' ability to use our broadband internet access services. We monitor our network to protect against security threats, including spam, viruses, automated attacks, worms, distributed denial of service attacks, and other potentially malicious activity. When we detect a threat, we may attempt to prevent it from spreading across our network using a variety of security measures, which may include, among other things, requiring device software updates and rerouting, prohibiting, or limiting some traffic over our network, typically until the threat is resolved.
Unless part of a customer-chosen service,
For our
Does T-Mobile allow customers to use non- T-Mobile devices and applications for its Broadband Internet Access Services?
If you did not purchase your device from
Our customers may use our broadband internet access services to access any lawful application, including real-time applications, in a manner consistent with our Terms and Conditions.
Find additional details on the spectrum bands
How can customers manage their experience on the Broadband Internet Access Services provided by T-Mobile ?
Customers may block use of certain Internet sites or the Internet generally on individual lines, e.g., for child safety reasons. Additional information on blocking Internet sites is available at https://support.
How does T-Mobile protect the privacy of customers using its mobile Broadband Internet Access Services?
How can customers who have concerns or questions about their Broadband Internet Access Services contact T-Mobile ?
Customers with questions or concerns should contact our Customer Care department at www.